Workplace conflicts occur almost daily. We experience them in our individual and group interactions at meetings, training, projects, office chats, etc. Conflicts result from differing views and interests. While most conflicts are resolved quickly, some may linger and could hamper open and honest communication.

1. Describe the conflict process.

2 What are two of the most common conflict handling styles?

3 Think of a recent conflict situation at work. What was the cause, and how did you react to it? How was the conflict resolved?