Workplace simulated scenario: You are working as hotel frontline operations personnel in the simulated environment assigned by the training organisation. You have the responsibility to provide service to customers and provide access to general information on facilities, products and services available in the local area to the visitors. Your day-to-day job task includes: Providing excellent customer service. Providing current, accurate and relevant information about local area features to the visitors. Providing above information and assistance in a culturally appropriate manner and according to organisational service standards. Extending personal knowledge of relevant facilities, products and services to above visitors. Seeking formal and informal feedback from visitors on above services