Worksheet 1: Applying the Principles of Professional Communication

Directions: Revise Text A to improve its you-attitude and positive language. Make any other changes necessary to improve the wording of the letter.

Text A

Dear Mr. Jacob:

As per your request of September 29, be advised that we have reviewed your balance sheet and seller reference sheet. Based on this information, we have decided to extend your credit to P 50,000. Please be aware that paying beyond 30 days is not negotiable and we will expect your compliance. We grant a 2.5% discount only if you pay within ten days.

I am looking forward to your orders of our high-quality standard motherboards and custom-designed wiring. Hoping for your continuing interest.

Yours,

Celeste Saveron

Credit Representative, Quill Electronics

Directions: The following is a form letter sent by a department to graduating students to inform them that they are eligible to graduate and ask them to participate in an exit interview, which is a clearance requirement, that is, something necessary for them to get their transcripts. Make all changes necessary to improve the letters you-attitude and positive emphasis.

Text B

Dear Student:

In our review of students who hope to graduate, we saw your name and have selected you to participate in an exit interview for majors of me Department of English. We want to get feedback from you regarding your experiences with the department. We will use this input to enhance the learning experience of future students.

We will assign you an interview schedule and venue very soon. We expect you to be at the specified venue on time. If you do not attend this interview, you will not receive the interview certification which is a clearance requirement. This means you will not be able to claim your transcript and other records without this.