Write a block-style letter to Mr. Cruz denying his petition and explaining you decision. The opening paragraph must follow an indirect approach. and edit the following letter to reflect proper writing, and formatting principles.

-In May, Mr. Andres Cruz returned a lawn mowing machine to Sears Store, where you are employed as a customer service representative. Mr. Cruz sent an angry letter expressing disappointed with the equipment. Mr. Cruz alleges that he used the lawn machine once, and it broke down. He wants a full refund. Inspecting the equipment, you notice that it has been used extensively, and that Mr. Cruz purchased it six months ago.