Write a claim and adjustment letters responding to these two situations:

1. On December 29 you order one pair of binoculars ,Stock No BN 0376 for $24.75( including shipping and handling)from Stevens Merchandise Center ,PO Box 97800,Houston, Texas 77290. You charge your order to your Bonus Credit card account 5580-466-823-009,which expires in September of next year. you note that the mail-order form advertises a 15 day trial on all merchandise.The binoculars arrive on January 27.You had intended to use the binoculars for birdwatching, but when you try them,you discover they are not high-powered enough for birdwatching. You decide not to keep them.On January 29 you return the binoculars in the original shipping package by first class mail, along with a letter asking Stevens to credit your account for $24.80. Write the January 29 letter to mail to Stevens with the binoculars.

2. Your February and March Statements from Bonus Credit Card Card Company do not reflect a credit from Stevens ( see Question 1)

Write a letter to the attention of the Customer Relations Department at Bonus Credit Card Company,7737Cronkhite Avenue, Baton Rouge, LA 70800, asking for its help in obtaining the credit.