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Write a memo to the rest of the leadership team at TransGlobal Airlines, identifying strategic goals and key performance indicators ( KPIs ) to help
Write a memo to the rest of the leadership team at TransGlobal Airlines, identifying strategic goals and key performance indicators KPIs to help evaluate the companys performance. Use the information provided to you in the TransGlobal Airlines Company Information document to complete your memo.
Specifically, you must address the following rubric criteria:
SMART Goals: Write at least one strategic goal using SMART criteria for each of the four components in a balanced scorecard. Explain your rationale for choosing each goal.
Financial
Internal process
Customer
Learning and development
KPIs: Identify at least one KPI corresponding to each strategic goal.
Explain how you determined the KPIs.
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Project Management A Systems Approach to Planning Scheduling and Controlling
Authors: Harold Kerzner
10th Edition
978-047027870, 978-0-470-5038, 470278706, 978-0470278703
