Write a persuasive claim letter

Persuasive Claim: Pricey Hotel Breakfast

As regional manager for an electronics parts manufacturer, you and two other employees attended a conference in Nashville. You stayed at the Country Inn because your company recommends that employees use this hotel chain. Generally, your employees have liked their accommodations, and the rates have been within your companys budget.

Now, however, you are unhappy with the charges you see on your companys credit statement from Country Inn. When your departments administrative assistant made the reservations, she was assured that you would receive the weekend rates and that a hot breakfastin the hotel restaurant, the Atriumwould be included in the rate. You hate those cold sweet rolls and instant coffee continental breakfasts, especially when you have to leave early and wont get another meal until afternoon. So you and the other two employees went to the restaurant and ordered a hot meal from the menu.

When you received the credit statement, though, you see a charge for $114 for three champagne buffet breakfasts in the Atrium. You hit the ceiling! For one thing, you didnt have a buffet breakfast and certainly no champagne. The three of you got there so early that no buffet had been set up. You ordered pancakes and sausage, and for this you were billed $35 each. You are outraged! Whats worse, your company may charge you personally for exceeding the expected rates.

In looking back at this event, you remembered that other guests on your floor were having a continental breakfast in a lounge on your floor. Perhaps thats where the hotel expected all guests on the weekend rate to eat. However, your administrative assistant had specifically asked about this matter when she made the reservations, and she was told that you could order breakfast from the menu at the hotels restaurant.

Your Task. You want to straighten out this problem, and you cant do it by telephone because you suspect that you will need a written record of this entire mess. Write a persuasive claim to Customer Service, Country Inn, Inc., 428 Church Street, Nashville, TN 37219. Should you include a copy of the credit statement showing the charge?