Write an email to a customer to tell them that the product/service they want is not available at the moment. Prepare the situation using the questions below.

What is your company's business? What products/services do you offer?

What is the particular product/service that you normally offer, but is not available at the moment?Why? When is it going to be available again?

Who is the customer that you are writing to? Why do they need your product/service?

Are you going to promise any action, give additional information, offer help, or simply say that you will tell them when the product/service is available again?