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Write three Key Performance Indicators (KPIs) the team leader will use to track and monitor the progress towards the department's goal regarding customer satisfaction. The
Write three Key Performance Indicators (KPIs) the team leader will use to track and monitor the progress towards the department's goal regarding customer satisfaction.
The KPIs must align to the SMART method, being that the KPIs are Specific, Measurable, Achievable, Relevant and Time-bound. Justify how the KPIs will align to the department's goal. Provide at least one quantitative and one qualitative example to be used to measure the achievement of your KPI in your response.
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