• Writing:
• prepares documentation that summarises key findings and outcomes
• prepares presentations appropriate to audience needs, context and purpose
• Oral communication:
  • uses active listening and questioning to seek information and confirm understanding
• Teamwork:
  • selects and uses relevant conventions and protocols when communicating with team members
• Self-management:
  • demonstrates sophisticated control over oral, visual and/or written formats, drawing on a range of communication practices to achieve goals
• Problem solving:
  • uses analytical processes to evaluate options, and aid in problem-solving and decision-making
  • plays a lead role in situations requiring negotiation and collaboration, demonstrating high level conflict resolution skills and ability to engage and motivate others
• Initiative and enterprise:
  • adapts personal communication style to build trust and positive working relationships and to show respect for the opinions and values of others
  • understands the implications of legal and ethical responsibilities to maintain confidentiality
  • selects relevant vocabulary adjusting language and presentation features to maintain effectiveness of interaction
• Planning and organising:
  • plans, organises and implements tasks required to achieve required outcomes.

Answer the activity in as much detail as possible.

Equipment needed:

• A suitable workplace environment and space for activities
• Workplace documentation and resources for negotiation preparation and participation
• Organisational information relevant to the negotiation
• Technologies and equipment to produce documentation and presentation materials.

This activity will need to be observed. The assessor has a checklist of criteria they will base your assessment on.

1. As a real or simulated workplace activity, you must lead and participate in a negotiation. The process must be according to the conventions, procedures, and protocols of the organisation. You must first work with management to determine the objectives and what needs to be resolved in the outcome. This should consider the positions and arguments relevant to both sides, and should result in recognising an appropriate strategy, tactics, and techniques.

Document your initial discussions and plans, summarise the key findings, and determine the outcome that would ideally need to be achieved. (No word count is given; this must be an A4 format document that is neatly and professionally presented).

Next, you must participate in the planned negotiation. You need to take the lead to direct this.

Your negotiations should include:

• Making the first proposal and setting the tone of the negotiations
• Listening to other counter-proposals
• Discussing the proposals and positions
• Renegotiating proposals
• Seeking compromise (if needed)
• Agreeing on an outcome together.

Your negotiation must include good oral communication; you should use active listening and questioning where needed to seek and confirm information. You should think about how to communicate in order to achieve the outcome, and adapt this as necessary to facilitate a positive and productive negotiation. Problems should be addressed and the options analysed for their appropriateness in meeting the objective. You should engage the other party in communications and work together to find a mutually acceptable outcome.

You must be respectful of other people's opinions and values in the negotiation and seek to build trust in the relationship. Confidentiality of information (as necessary) must be maintained according to legal and ethical standards. If you need to use additional conflict resolution skills, you should use these to manage the negotiation.

When complete, add a separate section to your initial document to provide a brief account of the negotiation and the agreed outcome. Attach your completed and checked document to your workbook.

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2. You must prepare /deliver a presentation on a subject of your own choosing; this must be relevant to your organisation and/or business industry. You should have a clear purpose for your presentation (something that you want to communicate). Your audience will be the learning group, and you should think about their needs and the context of the presentation.

The presentation should last approximately fifteen to twenty minutes.

You must:

• Develop presentation materials using appropriate technologies, making sure information is structured and presented clearly
• Develop a presentation script that follows your intended agenda
• Use a combination of visual and written information to communicate with the audience
• Think about how you can communicate and choose methods and styles that are appropriate and engaging for the audience.

Deliver your presentation.

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