Yolanda sent out memos like this once a week. Her goal was to have a highly cohesive team, and she wanted to be respected. However, things were not going very well. Her team seemed to get more and more negative and unmotivated as each week passed.

Questions:

$1.$ What went wrong with Yolanda$$s memo?

$2.$ How would you respond if you received a memo like this at your job?

$3.$ How could Yolanda$$s memo be improved? How could she benefit from the KEYS process related to her written communication?