You are a customer relations manager at Matt's One Hour Air Conditioning & Heating company. This locally owned, family company has been in business for $25$ years, but it has recently been acquired by its new CEO, Ervin Holder. The new owner prides himself on continuing the family$-$style approac'in to business, where the goal is to "make customers feel like family." Because of this, he has promised to honor all the warranty claims from customers who purchased units under the previous owners.

However, you have received an angry email from a customer, Melissa Smith. She claims that after her air conditioning unit broke, the company technician asked her to pay $$900$ for a capacitor that is still under warranty. You know that the new owner is honoring all previous warranties, so you decide to investigate the issue further.

You realize that Melissa Smith's warranty is no longer listed as active in the company database. In fact, you notice many warranty accounts for existing customers are no longer active. Looking through the database settings, you realize the database has not been updated since the transition of ownership. There are different types of warranties based on the unit purchased. Each month, the system checks for warranties that are active and renews them while it inactivates warranties that are expired. If the update is not run monthly, certain types of warranties will not be reactivated and will display as inactive.

Because you are a small company, you work with IT Logic, a local IT contractor, for your IT services. You call the customer service number and speak to Fatima Salinas, who is able to initiate the s$.$ystem update. Now you need to get in touch with Inaya Rose, the account manager for IT Logic to make sure updates are done regularly.

To resolve the issue and make sure it doesn't happen again, you have some writing to do$.$ You will need to update Ervin Holder, the new owner. You also need to explain the situation and what needs to be done to Inaya Rose. And you further need to get in touch with Melissa Smith to let her know the status of her account.