You are a Human Resource specialist with a Fortune 500 firm involved in a variety of high-technology industries. You have been with the firm for 15 years, working for two subsidiaries that had unionized workforces. A month ago, you accepted a promotion to become Director of HR for a newly acquired subsidiary located in Houston, Texas. The subsidiary is a non-union environment. It is also involved in an industry that is highly competitive, especially in terms of dealing with low-priced foreign imports. Your company is a rather small competitor in this field; over the years its success has come from being the leader in technology innovation. Currently the morale among employees is terrible - absenteeism and turnover are both at unacceptable levels. The acquisition has them fearful about job security, the economy is unsure at best, and the employees are upset about some recent changes in their benefits package. 

Design a dispute resolution process that you think fits the circumstances.