You are a manager at an esteemed auto-repair shop in South Australia. Your department has just hired an employee, Luca, whom has recently immigrated from Northern Italy. He has 10 years of experience as a mechanic, however, his English language skills do not reflect his competencies in the workplace. You have recently noticed that the language barriers between him and the other mechanics on the floor has caused misunderstandings resulting in friction. Luca was caught yelling in Italian at one of the mechanics because he handed him the wrong tool after Luca tried to explain which tool he was after several times. You have also been informed that some of the other mechanics have pulled pranks on Luca, by hiding some of his tools and not answering his questions. As a result, Luca has isolated himself during lunch-times and has struggled to build rapport with the mostly Australian cohort of workers at the auto-shop.

Name three emotional cues you might be able to notice in Luca's behaviour? What might these indicate?