You are a manager at The Continent Hotel in Queensland. The Continent Hotel is a state-of-the-art hotel that focuses on hospitality. You recently completed a survey with your external customers as you wanted to find out more about their needs, expectations and satisfaction levels. Your customer service staff at reception asked customers to complete the survey while they were checking out. Twenty customers took part in your survey, which gave you various responses. You have tallied the responses and entered the number you received for each area