You are a Senior Project Manager for JBH Software Solutions and are about begin on a new project and training a new associate at the same time. The scope of the project is a total system upgrade for the customer service area. The project has a budget of $15 Million and has a duration of 24 months(8 quarters)

• What would be some key performance indicators (KPIs) to determine if your project is successfully performing? And why is this important? (Describe in depth for this project)
• Is there a possibility of scope creep? (Describe in depth what the scope creep for this project)