You are a supervisor at a small catering company. Management has recently hired a new waitress to

join your team. Maria has moved from Indonesia and although she is quite proficient at speaking

English, she regularly gets confused when other members of the wait staff use slang such as

"brekkie" and "arvo". Some of the waiters laugh at Maria when she mispronounces words or doesn't

understand specific instructions. This behaviour causes her to feel excluded from the work team and

humiliated.