You are a waiter at the Mayfell Eatery and you have just greeted a customer who is staying at the hotel for the conference. He is one of the conference speakers. You have noticed he is in a wheelchair and is unable to use one of his arms. He has made a reservation for dinner service. Read the role-play background information prior to commencing the role-play. Communicate with the customer in a professional manner and observe and respond to verbal and non-verbal communication. Once you have assisted the customer with their needs, seek feedback from your special needs customer about the quality of customer service provided. During this role-play, you are required to demonstrate the following skills and knowledge. Greet your internal customer in a polite and friendly manner. Use questioning and listening techniques to determine the customer's requirements Demonstrate effective communication. Recognise and act upon opportunities to deliver additional level of service beyond the customer's immediate request Seek informal feedback from customer. Complete the role-play. Answer all the questions after completing the role-play