Answered step by step
Verified Expert Solution
Question
1 Approved Answer
You are an executive for a large company that has a customer service department. Recently some of the top managers have been talking about replacing
You are an executive for a large company that has a customer service department. Recently some of the top managers have been talking about replacing customer service representatives with an Al chatbot. Some of the managers feel like the chatbot should impersonate a human customer service representative. They argue that if customers know it's an Al chatbot then they would immediately disconnect. Other managers feel like it would be unethical to impersonate a human.What would be the best place to communicate your decision?Create a Profitability with Generative Al Action Plan document.Create a Responsible Al Policy and Governance framework.The executives should leave it to the product development team.Schedule a companywide meeting.
Step by Step Solution
There are 3 Steps involved in it
Step: 1
Get Instant Access to Expert-Tailored Solutions
See step-by-step solutions with expert insights and AI powered tools for academic success
Step: 2
Step: 3
Ace Your Homework with AI
Get the answers you need in no time with our AI-driven, step-by-step assistance
Get Started