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You are an executive for a large company that has a customer service department. Recently some of the top managers have been talking about replacing

You are an executive for a large company that has a customer service department. Recently some of the top managers have been talking about replacing customer service representatives with an Al chatbot. Some of the managers feel like the chatbot should impersonate a human customer service representative. They argue that if customers know it's an Al chatbot then they would immediately disconnect. Other managers feel like it would be unethical to impersonate a human.What would be the best place to communicate your decision?Create a Profitability with Generative Al Action Plan document.Create a Responsible Al Policy and Governance framework.The executives should leave it to the product development team.Schedule a company-wide meeting.

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