You are consulting to Brown Beverage Company. The work involves helping the executive team to improve the quality in the organisation following several high-profile quality incidents. The executive team asked for some clarification when you met a week ago. In your own words, write a business report that provides a concise answer for each question. Answers should be no longer than 300 words for each question.

1. When implementing a TQM program, barriers are experienced. Explain five (5) barriers faced by management. (10 marks)

2. Explain the leadership and results triads of the Baldrige excellence framework (10 marks)

3. Name and briefly explain the four elements of Deming's philosophy termed "system of profound knowledge." (10 marks)

4. List and explain the four major categories of quality costs. Why are they important considerations and give examples of each. (10 marks)

5. Describe the six basic steps that are followed to build the 'house of quality.' (10 marks)