You are David the finance director of the company. David: Finally I'm done with the review. Ah.. Linda what is the matter? Linda: David, I would like to report that one of our major customers super private limited has just returned to us most of the shipment of goods delivered to them towards the end of Q4 in the last financial year. The total sum of the goods returned is 4.5 million dollars. David: 4.5 million, that's going to bring down the sales performance. Okay! Thanks for informing me. I will need to inform the sales director. Linda: Okay, I will make the required adjustments for your review. David calls the sales director, Johnny. Johnny: David, what is the matter? David: Johnny, listen! Super Private Limited just returned a large amount of goods, it's 4.5 million. Johnny: About that? I can explain, my staff made a careless mistake. He shipped 50,000 units instead of 5,000 units. David: I will need to adjust the sales figure downwards by 4.5 million dollars then. Johnny: Can you wait 'til January before putting through the sales adjustment instead of putting it through December. It was just a careless mistake and everybody is looking forward to the bonus from our good sales performance. David: I am afraid not. Johnny: David please, you know how this adjustment will affect our sales performance. All our bonuses will be badly affected. David: My bonus will be affected too but the accounts should always be true and fair. Johnny: I have already reprimanded my staff in the matter is closed do not insist on adjusting the numbers and make everyone suffer of it. We can speak to the CEO.

Determine the facts - What, Who, Where, When, How