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You are employed by a bank which acts as an intermediary for general insurance companies. You are working at the customer enquiry counter when Joe

You are employed by a bank which acts as an intermediary for general insurance companies. You are working at the customer enquiry counter when Joe comes along. Joe took out travel insurance through one of the insurance companies and you recall having processed Joes insurance application. Joe is unhappy with some aspects of his policy and wants to lodge a complaint.

Explain your obligations under the Insurance Code of Practice for handling disputes? (in Australia)

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