You are sent to meet with the customer to determine what has gone wrong, and what needs to be done to address the problem. As you are talking to the customer it becomes clear that the product did not meet specification. You offer to investigate further. During your investigation you discover that all QA was indeed followed with the exception of verifying the watt$-$meters used for testing prior to performing the test. You test them personally and learn that they are in fact reading incorrectly. The meters indicate that the product is meeting specification, while in fact the power dissipation is much below specification. You discuss it with Mr$.$ Smith and he provides you with the operational plan. You will bring in the customer and share the test results on his device and show him the test procedures using the incorrectly calibrated meters. You argue that this is unethical. He says he cannot afford to shake the confidence of such a good customer, but he will replace the equipment as a goodwill gesture.