You are the Customer Service Manager of a Heating and Air Conditioning Company in Canada. A really irate and frustrated customer has called your Contact Centre and they immediately ask for speaking with the Manager on duty. It is the month of January and outside temperature is (-20) degrees [Minus 20 Degrees]. Your Company has failed to fix the customer's Heating Furnace in a timely manner and now the customer's family is shivering in bitter cold. Suggest how you would use the Emotion Reduction Model to deal with the situation while using this real example to support your answer. As a manager, you have the spending and decision making authority to use any methods to ensure heating at all times for your customers in the Canadian Winter. Think of some creative ways to solve this issue.