You are the new General Manager for the ANIBT Hotel in Dockland. You have identified several issuesin this restaurant that you need to address. Rather than resolving everything together, you are tochoosewhich issueyouwilldealwithfirst.

Yourfirsttaskistodevelopaproposedoperationalplanforoneofthefollowingsituations:

1. Theintroductionofanewproduct
2. Introductionofanewspecialevent
3. Stafftrainingtoaddresspoorcustomerservice
4. Anewmarketinginitiativetoincreasebusiness
5. Implementinganewmenu
6. Upgradingorinstallinganewpieceofkitchenequipment
7. IntroducinganewPOS(PointofSalesSystem)inthefrontoftherestaurant
8. HiringanewRestaurantSupervisor

Below is a structure that you should follow when presenting the operational plan. Your trainer willdiscussindetailthe requirementsforeachsection

YoumustpresentyourproposedOperationalPlanasatypedreport.

• Companydescription:
• StudentstodescribetheCompany.(Includethegoods/servicesoffered,location,hoursofoperation,andstaff)
• Aimoftheoperationalplan:
• The purpose of plan should detail why you are implementing the plan, and whatyouareintendingto do.
• Detailthegoaloftheplan(ConsidertheSMARTmodel)
• Theexpectedoutcomeofyouroperationalplan(Explainthebenefitsofyourplan)
• OperationalDetails:
• Expected timeframe of your operational plan from the planning stage to theimplementationstage(howlongwillyourplantaketo implement)
• Humanresources/labourrequirements:
• HumanResourcesrequirements(Whichstaffmemberswillbeinvolvedinyouroperationalplan,includinghiringrequirementsandtrainingrequirements)
• Staff member responsibilities and timelines (What are the responsibilities of eachstaffmemberandwhattimeframearetheyexpectedtocompletethetask/s)
• Financialrequirement:
• Financial Resources (What are the financial requirements/budget for youroperationalplan)
• Technologicalrequirements:
• EquipmentCapacity(Ifany,whatadditionalequipment/technologywillberequiredtoachieveyouroperationalplan'sobjectives)
• Monitoring&evaluation:
• KeyPerformanceIndicators(Howdoyoumeasuresuccess?)
• Operational Plan Progress reports (Where in your operational plan will you bereportingonprogress,andwhowillyou bereporting to)
• Regular Feedback requirements (Where and when will you be gathering feedbackonyourOperationalPlan, andhowwillyouuseit)
• Contingencyplan(Whatareyourplansforavoidingrisksandsetbacks)