You are the newly appointed service design consultant for restaurant Rustica, Newcastle and write Service Quality Evaluation Report that reviews the hotel's current service quality standards as well as the effectiveness of management strategies implemented to achieve those standards.

The Service Quality Evaluation report should:

(a) Evaluate the current Service quality of the business using the SERVQUAL model

(b) Analyse existing service management strategies.

(c) Recommend modification or replacement of current strategies to enhance the service quality of the chosen firm.

Conclusion

Recommendations

Reference List