You are the Site Manager for a site, whose data you just analyzed. Your overall site Item Not Found rate (This metric is defined as: % of orders that include at least 1 item that our team could not find during the picking process) was 7.41% for last week, and our current target for this metric is 1.8%. Your manager asks you to put together a project plan to tackle this metric and bring it to goal over the next 4 weeks.

1. Please outline a detailed plan to address this metric over the next 4 weeks.
2. Your plan should include the following:

• What questions would you have for your manager before kicking off this project?
• How would you communicate this plan with your team and inspire them to work toward reducing INF?
• How would you track progress and measure success?
• What would you do if you noticed two weeks in that you weren't improving?