You are the Station Manager of Andalusia (AZA) Station.You have completed loading your passengers, baggage, and cargo for the 12 hours flight from Andalusia (AZA) to Cucaracha (AZC) Station.All doors are about to close when you receive a call from the Load Control Department to advise you that the aircraft is out-of-trim.You have been further advised that you need to offload all of your cargo (total 20 tonnes) and at least 10 passengers to maintain proper Weight & Balance and keep the aircraft in trim.The delay to the scheduled departure of the flight is expected to be about 2 hours.

1.1What would your initial reaction be as the Station Manager?How would you handle the situation?

1.2List all of the processes, procedures and actions that you would take including communications with stakeholders, contingencies, deployment of resources, consideration of various possibilities and alternatives etc., in ensuring that the situation above is handled effectively and efficiently.

1.3What assistance/solutions would you offer to minimize the inconvenience to your:

A.offloaded passengers?

B.delayed passengers on-board?