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You are visiting Emma, a 70 year old resident at an aged care facility. As you are talking with her, you notice a number of

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You are visiting Emma, a 70 year old resident at an aged care facility. As you are talking with her, you notice a number of bruises across her arms, legs and upper body. When you ask her about them she lowers her head, shrinks into herself and brushes it off saying repeatedly 'They told me it was my fault, them staff. I didn't do it but they still hurt me

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