You are working as an ITIL Consultant for a large consulting organization. Your consulting organization has won a consulting assignment to enhance the University of XYZ their customer experience. Currently, the University of XYZ is facing extremely low customer satisfaction. Both their internal and external customers are impacted.

Your job is to create a report (1750-2000 words) outlining your approach that on how to increase customer satisfaction.

Refer to:

1. You are welcome to create your own assumptions (organization, their activities, challenges facing the organization, CEOs expectations, etc).

2. Create a report containing the following sections:

a. Executive summary (250)

b. Problem statement describe the challenges facing the organization, revenue loss, etc.

c. Your company background, your role, your companys approach to address the problems facing the company, plan of action, etc. (1000)

d. Outcome measures, conclusion (500)