You as a mid-level business manager working in the parcel delivery business with many full and part-time workers.

Due to the Pandemic, you are presented with a significant employee salary problem that must be promptly solved or the company may suffer labor unrest.

Your mid-sized company has a union shop but works on low- margins. Senior administration expects you to advise them on approaches.

Look at the various creative thinking approaches that we have touched upon in classes, for a plan to address the issues.

Question 1:

Employing a Mind Map presentation approach (Class 5), identify and frame the issues, the symptoms, and the problems presented by this situation (5%)

Question 2:

Select the linear logic-based problem-solving approach you would employ to advise senior administration on how to address the problem and why? Provide the CPS steps in your thinking. (5%)

Linear (Default) approach: Step by Step Issues / Needs Participants History and politics - past practices Time Resources

Question 3:

Select one of 3 lateral problem-solving approaches to address the same problem: either the SCAMPER, 6 HATS or DESIGN THEORY approaches that we have discussed in class this term. (5%)

Lateral Approaches Forced Connections Pattern Recognition Right Brain Binary Divergent Thinking

The 3 lateral problem-solving approaches are:

SCAMPER

6 HATS

DESIGN THEORY

Question 4:

Sum up your solution to the Issues by combining Linear and Lateral thinking into a Whole Brain approach. (5%)

Question 5:

How will you make your choice and what arguments will you make to persuade the administration to accept your advice. (5%)

Question 6 BONUS POINTS:

What innovations might you anticipate because of your recommendations?

Please make sure to put the number for each question you are answering. Thank you so much