You have been put in charge of the front of house staff for the cocktail party being held at the function centre you work for. It is a very formal work function and you are expecting 150 guests.

There will be continuous cocktail food being prepared by the kitchen and a selection of alcoholic beverages is being supplied with other beverages available for purchase.

The function is from 7pm - 10pm. The client has advised of the following requirements:

• There will a presentation at 8pm which will take about 40 mins.
• All guests are to receive drinks on arrival.
• The food and drinks must be circulated to all guests throughout the evening.
• Guests can purchase drinks from the bar
• Each guest is to receive a gift bag as they leave

You have been provided with the best 5 food and beverage attendants, who are all fully trained and can work behind the bar or in food service.

You are required to hold a pre-function meeting with the 5 staff. During this meeting you are require delegate the tasks to each team member to cover the 3 hour function, ensuring that all of the clients requirements are meet. This meeting should take no longer than 15 mins

During the assessment task you will be assess on the following:

• The allocation of tasks and the instructions provided to the staff during the meeting.
• The effectiveness of communication within team including how you have sought and response to feedback from the team.
• overcome communication barriers in providing effective support and motivation to a team.
• ensure activities important to team development are integrated into own work planning.
• Highlight the efficiencies and deficiencies of the work practices if roles and responsibilities are not followed.

You will be required to submit the following at the end of the assessment:

• Documentation of the task allocations with an explanation of why/how the tasks were allocated.
• You will be required to develop a document for the staff for the event, to explain the roles and responsibilities and time schedule for tasks.
• Answers to the reflective questions - Questions to include potential of efficiency or deficiency in workplace practice
• Feedback forms from the staff (you will be required to print and provide to your staff)

Staff Feedback

Practical Assessment Role Play

1.What was your role for the function?

2.Did your Team Leader clearly communicate your role and responsibilities?

3.Were they able to answer all your questions?

4.Did they motivate and support you and the other staff in preparation for the function, during the meeting?

5.What did they do really well during the meeting?

6.What could they do to improve/do better next time?