You have explained to Sue that you are unable to provide the information she is asking for, and three weeks later you find out that Sue has approached another youth worker requesting Hailee's information, and a copy of Hailee's case notes was provided to her. The other youth worker explained to you that she thought it was ok as it was Hailee's mum and that Hailee is a minor. After reviewing KAMA Community Services Code of Conduct, it is of your opinion that information is needed to address a minor's privacy more specifically. 11. Write a formal letter to your manager and the WHS Representative providing feedback for the suggested policy and procedure update. Referring to the KAMA Code of Conduct, suggest one (1) policy and one (1) procedure in the workplace intended to update practices that staff should adhere to that can help to avoid the situation entirely, or act as a preventative measure to decrease the likelihood of the situation reoccurring in future