You have just been promoted to meeting and conference manager of a hotel because this area was identified as needing major improvements to increase revenue. You have several meeting rooms within your hotelsome to accommodate smaller groups and some for larger.

Make a plan and process to offer your patrons to accommodate their needs for either a meeting, conference, seminar, workshop, or similar event. What steps will you need to follow when planning such events? What will you need to do prior, during, and after the event to ensure everything is what the patron requested? How will you ensure the event is a success so that the patron will return for future events? Your plan and procedures should include a form that includes the information and selections the consumer made.

Consider the following elements when creating the form:

• number of attendees,
• type of setup,
• number of tables,
• chairs or no chairs,
• any audio/visual technology needed,
• dates of event,
• time of event,
• if there is a theme, and
• if food and beverage be served. If so, what?

Include references