You have just retired from a senior management position with a large city organisation and moved to a rural town on a large fresh water lake. The lake is the focus for sports anglers and water sports in the surrounding area. You want to get into a small business in the local area and have noticed that, early every morning, there is a line-up of boats and anglers at the local boat ramp.

Your thoughts tell you that each one of these anglers and boaties requires bait and would appreciate a hot drink and a bite to eat, such as a bacon and egg roll. The boat ramp is located on the perimeter of the local industrial estate and you have noted that there is no other food outlet within the estate. In other words you see a business opportunity.

Your preliminary research reinforces your initial thoughts. You can now see that the establishment of a fresh bait/fast food business is feasible and proceed to set yourself some strategic objectives for the next three years. You now need to develop an operational plan.

Question 4

The management of capacity and the availability of human resources within the business is key to the ability to:

Part A - Meet the demands of customers,

Part B - Satisfy marketing strategies, and

Part C - Manage your Staff and any Service Providers through a brief Induction, using a mentoring and/or coaching process to achieve your KPI's

Referring to the business mentioned in the case study, list and then describe three (3) areas which must be taken into account when providing for human resources within the operational plan and include Parts A, B and C above.