You have received a scathing letter from a valued customer, Thomas Porter of Porter and Associates, regarding your Client Services Department. Mr. Porter, a partner of the company, reported that your company sent him the wrong order and felt the customer service representative was rude. Respond to your customer with your apologies and provide at least two ideas to improve the service offered by your Client Services Department. State the purpose of your letter and include the improvements that are currently being made to the Client Services Department. Present your ideas clearly and logically. Review your letter for any errors in spelling, punctuation, and capitalization. Keep your letter in no more than four paragraphs. . Feel free to create any details (company history, contact information, titles) as if this were a real case scenario