You ran into your high school close friend, Jack, at a medium$-$sized, locally owned taco shop in town. You learned from Jack that he was recently promoted to be a General Manager of that taco shop. Jack told you that he now focused on improving the overall quality of his taco shop; although, he confessed that he did not know much about 'quality.$\text{'}$ You, on the other hand, are taking an operations management course that just covered topics in quality, quality improvement processes and the lean approach. You ended up giving Jack a short lecture on the topicp

topic $$On $$the $$other $$hand$,$you give Jack a definition of 'quality' and how to measure it$.$