You receive a call at the IT help desk from a user who has recently moved to a new office in the company building, down the hall from her old one. Since the move, she has only been able to access the company's wireless network with her laptop intermittently. The network is based on $802\mathrm{.}11$n equipment, and it is using the $2\mathrm{.}4$ GHz frequency and the WPA$2$ security protocol. The user never had a problem in her previous office location. Which of the following could not possibly be the cause of her problem?

Question $81$ options:

The user's laptop is connecting to the wrong SSID.

The user's laptop is configured to use the $5$ GHz frequency.

The user's new office is farther from the access point than her old one.

The user's laptop is configured with the wrong WPA$2$ passphrase.