You requested to set up a department that would ensure synergies in supporting the operations to achieve commercial and contractual obligations. Your department will be responsible for the following:

• Risk and compliance
• Onboard training set up across all LOB's
• Business reporting
• Information Technology compliance
• Facilities compliance
• Transition manager - when new campaigns are moved to being supported in South Africa

As the operation is new, there is a requirement that the setup of this department will offer the structure that will ultimately support the operations to focus on delivering against required operational metrics as per MSA.

Please share:

• What approach you would take to set this department up
• What areas would you look at from a design perspective to impact commercial and operational astuteness
• How would you manage compliance and risk requirements
• How would you set up a transition plan that would support the transition of all new business"