) You should construct a cause-and-effect diagram for Southview Clinic. First, you should identify the problem in need of a solution, which becomes the head of the fishbone diagrams. You then must identify each specific cause using sticky notes. The causes should be grouped and organized onto the bones of the fish - internal processes, staffing, information, growth, and external processes.

2) Once the diagram is complete, you should use sticky notes of assorted colors to create solutions for each bone identified on the diagram. Create a second diagram with these solutions included.