You started as the new director of HIM last week. Your department began using workflow technology six weeks ago with the EHR. With the implementation of workflow, the department started coding and analyzing health records online. Other tasks involved in the workflow are as follows:

Notifying risk management of issues identified

Communications with physicians

Communications with business office

Communications with supervisor

One of the first things that you noticed when you started work was the stress level of the coders$-$they are panicking. You also found that the billing hold report is at $$2\mathrm{.}4$ million, whe the expected level is below $$300,000.$ In a meeting with the coders, they all tell you that they hate using the new workflow system. You also learn that much of their distress is a result of the fact that they were not involved in the selection or implementation of the new information svstem. In addition, thev had onlv a short training period, so thev do not feel