You take Mrs. Daniels' itemized bill down to the sales floor and find the model ofshades she purchased. You conclude that Mrs. Daniels' home must have large bathroomwindows because the only size this particular shade comes in is 64 inches long by 32inches wide. Printed right on the tag attached to the shade is this caution: "Warning: Theimported fabric in this shade makes it unsuitable for use in areas of high humidity."Clearly, these shades were not made for bathroom use. You call up Mrs. Daniels' accounton your computer and find that she has been a loyal customer for many years. You decide,therefore, to refund her $74.32, even though she misused the product. Write the adjustmentletter (Mrs.Henrietta Daniels, 117 Pine Forest Drive, Atlanta, GA 30345).

PROCESS

Compose a few paragraphs describing how you solved this problem. In narrative form, provide information such as the following:

1. What is the purpose of your letter?
2. Describe your audience.
3. Will you use a direct or an indirect organizational plan?
4. How will you convey the information that Mrs. Daniels misused the product?
5. How can you promote your cotton and polyester bathroom curtains (which are appropriate for high-moisture environments)?
6. What is the purpose of your closing sentence?