You will complete several tasks in the development of an information system for the Automotive Service Department, of a large Dealership. The description of this department is included below. This homework covers both requirement definition and design specification phases. Specifically, you have to finish the following:

(1) Function view function tree in requirement definition, and software module design and pseudocode specification for any two modules in the design specification

(2) Organization view organization chart in requirement definition, and then design of network, location, node and component association.

Scheduling Appointment

Appointments are typically scheduled for all services performed except some minor maintenance items. Appointments are typically setup by the customer calling and speaking with a service writer. The appointment can also be made in person and follows the same process.

1. Customer calls service advisor to request appointment.

2. Service advisor asks customer for vehicle concern or maintenance item.

3. Based upon technician skills needed appointment time given to customer.