You work for a family-owned telecommunications company that installs network cabling and equipment, lighting systems, and smart home security systems. Customer service appointments are scheduled through phone calls with a single employee who tracks all appointments on his small laptop. That information prompts manually placed orders with distributors for needed supplies. All customer contact occurs by phone, which sometimes overloads available personnel during business hours and results in high levels of frustration for customers. You've offered to work on updating the company's Website with CRM functionality to allow customers to schedule or reschedule service appointments online. You're also hoping to find a way for this new system to streamline the process when placing orders with your suppliers, and you're discussing with the company's owner the possibilities of running this new system in the cloud