You work for an IT company at the front desk, and you receive a call from a customer asking you for some information. You greet the customer, introduce yourself, and provide the requested information before the customer even finishes asking for it. The customer thanks you and says they will call back for a follow-up in a few days. You thank them for calling and wish them a great day. Which of the following statements best describes the telephone etiquette mistake you just made? Select the single best answer: A. You should have taken the opportunity to offer extensive information to the customer, even if they didn't ask for it. B. You should never interrupt the caller. Aways listen first, and then respond. C. You should have introduced yourself before the customer did. D. You should have asked the customer for their e-mail address in order to send them additional information. E. Since the customer said "thank you," you should have said "you're welcome