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Your customer has told you I want a single point of contact for cloud services. How do you describe Red Hat Cloud Services as a
Your customer has told you "I want a single point of contact for cloud services". How do you describe Red Hat Cloud Services as a firstparty service?
Red Hat and hyperscalers work together with agreed SLAs leveraging a traditional TSAnet relationship agreement
Customers can call Red Hat sales or support directly and if we cannot solve the problem, we have an agreement to contact the Hyperscalers on your behalf
Hyperscalers provide the first level of sales and support and if there is anything they cannot solve, they will contact Red Hat for the customer
These products are JOINT, Red Hat, AWS, and Microsoft products respectively. They arent Red Hat products that can be purchased through the AWS and Azure marketplaces, they are JOINT solutions that we work together to engineer, manage and support.
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