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Your friend owns a local flower shop. She has expressed concerns to you about negative comments and reviews she is seeing periodically on social media.

Your friend owns a local flower shop. She has expressed concerns to you about negative comments and reviews she is seeing periodically on social media. As an experienced digital marketer, explain to her how to use Social Searcher to better understand the scale of the problem. (Limit your response to 300 words or less)

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