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Your organisation is planning to adopt the Total Quality Management (TQM) approach in order to improve the development of products and services that meet

 

Your organisation is planning to adopt the Total Quality Management (TQM) approach in order to improve the development of products and services that meet the needs and exceed the expectations of key customer groups. You are required to prepare a video presentation with a minimum length of 10 minutes in order to explain these factors regarding TQM. Your video presentation should contain the following sections: Explain the principle, practice and technique in order to implement TQM in your organisation. ii. Discuss the leadership function in TQM. iii. Discuss Deming's transformation of management for TQM success. iv. Conclusion i.

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