You're the general manager at the CSI Business Hotel. Lately, your hotel's restaurants have been receiving more negative reviews than usual on Google and Trip Advisor. Here are a few examples of recent reviews:

• "I asked for soy milk in my latte because I'm lactose intolerant, but I was served one with regular milk. When I mentioned this to the server, she said she'd bring me another one with soy milk, but she never did. Are they that busy??" (CSI Coffee Studio - hotel caf)
• "I said I wanted my steak well-done, but when it got to the table it was really pink! It took over 10 minutes to get the server's attention and when he finally came by, he said I shouldn't worry, most people don't get sick if they eat rare meat. Whoa, spare me the side commentary! I'm the customer and if I want my steak well-done, I should get it well-done!" (CSI Prime Station - full-service restaurant)
• "At the breakfast bar, they were out of rice krispies treats. My daughter was asking for them, she really loves them! I asked the employee supervising if they could get us more and they said they would, but after 10 minutes there still weren't any. My daughter started to cry! How hard can it be to just get a few boxes of cereal??" (CSI Breakfast Bonanza - self-serve breakfast station)

For this project, please respond to the following:

1. For each review, write short paragraph explanation of why you think each problem happened.
2. In a paragraph (5-7 sentences), explain how you would use this information (explanation of why you think the problem happened) in the future to more quickly resolve each of the problems.
3. In a paragraph (5-7 sentences), explain how you could communicate with each customer to try to gain their business back.