You're the office manager for a large veterinary clinic that primarily works with household pets. Your office protocols cover eventualities such as mak received a few are claimed only by their owners and protecting the confidentiality of customers' financial information, such as credit cards. However, lately you complaints about a pet's medical information being released to a family friend, neighbor, or another customer. While this information is not covered by federal laws such as HIPAA, pet owners are angry and frustrated that information they consider private is released without their consent.

Which of the following provides the clearest problem statement to guide your efforts toward a solution without attempting to define the solution itself?

a$.$ Other veterinary clinics are more attractive to our customers because they have protocols in place to protect animal patients' medical information.

b$.$ We should treat animal patients' medical information with the same level of confidentiality that a doctor's office would for human patients.

c$.$ Our current office protocols do not adequately define privacy standards for our animal patients' medical information, resulting in angry customers and decreased trust with our clientele.

d$.$ Our customers are angry that we shared their pets' information with unauthorized individuals.

Who should you talk with to get more information about all perspectives of this problem? Choose two.

a$.$ Office staff

b$.$ The people who received the private information

c$.$ Pet owners

d$.$ Animal patients

Who would be best to consult to determine possible solutions to this problem? Choose two.

a$.$ Office staff at a nearby medical clinic